Terms & Conditions

Welcome to Shootbulk.

These Terms & Conditions (“Terms”) govern your access to and use of the Shootbulk website, platform, software, products, services, consultations, communication solutions, and other offerings provided by Shootbulk Global Communications Pvt Ltd (“Shootbulk”, “we”, “us”, or “our”).

By accessing our website, submitting an enquiry, booking a Growth Call, creating an account, purchasing a service, or using any Shootbulk service, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

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1. About Shootbulk

Shootbulk provides business communication, WhatsApp marketing, automation, CRM, customer engagement, conversational solutions, business consulting, and related technology services.

Our services may include software tools, communication solutions, automation features, integrations, consulting services, campaign support, and other services introduced from time to time.

Specific features, pricing, usage limits, deliverables, integrations, and service conditions may vary depending on the product or service selected.

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2. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use Shootbulk services.

If you are using Shootbulk on behalf of a company, business, organization, or other entity, you represent that you have the authority to accept these Terms on behalf of that entity.

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3. Acceptance of Terms

You may accept these Terms by:

• Accessing or using the Shootbulk website;

• Creating or using a Shootbulk account;

• Purchasing or subscribing to a Shootbulk service;

• Booking a Growth Call;

• Submitting an enquiry or service request; or

• Otherwise using any Shootbulk service.

Your continued use of our services constitutes your continued acceptance of these Terms, including any updates made to them.

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4. Use of the Website

You agree to use the Shootbulk website only for lawful purposes.

You must not:

• Use the website for unlawful, fraudulent, misleading, or abusive activities.

• Attempt to gain unauthorized access to our systems, servers, accounts, APIs, databases, or infrastructure.

• Interfere with or disrupt the operation of the website or services.

• Introduce viruses, malware, malicious code, or other harmful material.

• Scrape, copy, reproduce, or commercially exploit website content without authorization.

• Reverse engineer, decompile, or attempt to obtain the source code of our software or technology.

• Use Shootbulk to distribute spam, fraudulent communications, prohibited content, or unlawful communications.

• Misrepresent your identity, business, products, services, or relationship with Shootbulk.

• Use Shootbulk services in violation of applicable laws or third-party platform policies.

Shootbulk reserves the right to restrict, suspend, or terminate access where we reasonably believe that these Terms, applicable laws, or relevant platform policies have been violated.

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5. Shootbulk Services

Shootbulk may provide, among other things:

• WhatsApp Business communication solutions;

• WhatsApp marketing and customer engagement solutions;

• Automation and chatbot solutions;

• CRM and lead-management functionality;

• Conversational AI solutions;

• Customer communication tools;

• Business growth and marketing consultation;

• Campaign and communication support;

• Third-party integrations;

• Software and technology services; and

• Other products or services introduced from time to time.

Shootbulk may modify, update, add, restrict, or discontinue any feature or service where reasonably necessary.

Certain services may require additional terms, commercial agreements, usage policies, or service-specific conditions.

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6. Third-Party Services & Technology

Shootbulk may use third-party technologies, APIs, infrastructure, software, communication providers, payment processors, hosting providers, and other service providers to provide and operate its services.

This may include, where applicable:

• Meta-related technologies;

• Meta Business Solution Provider (BSP) APIs;

• WhatsApp Business Platform APIs;

• Cloud infrastructure;

• CRM and software integrations;

• Payment gateways;

• Analytics services; and

• Other third-party technology providers.

The specific third-party technologies or providers used may vary depending on the service, customer requirements, technical availability, platform requirements, and other operational considerations.

Shootbulk does not guarantee the continuous availability, performance, pricing, approval, functionality, or policies of any third-party service.

Third-party services may be subject to their own terms, policies, pricing, technical limitations, and privacy practices.

Changes, interruptions, restrictions, suspension, or discontinuation of a third-party service may affect the availability or functionality of corresponding Shootbulk services.

Shootbulk may add, replace, or remove third-party technology providers where reasonably required to operate, maintain, improve, or provide its services.

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7. WhatsApp and Messaging Services

Where Shootbulk provides WhatsApp-related services, such services may depend on Meta, WhatsApp, Meta Business Solution Provider APIs, or other third-party technologies.

Customers acknowledge that WhatsApp-related services are subject to applicable platform rules, policies, technical requirements, and limitations.

Shootbulk does not guarantee:

• Approval of any particular WhatsApp template;

• Approval of a WhatsApp Business Account;

• Approval of a business or display name;

• Message delivery to every recipient;

• Any particular delivery rate;

• Availability of any particular WhatsApp feature;

• A particular template category or classification;

• Specific messaging limits;

• Continued availability of any WhatsApp functionality; or

• That a particular account, message, campaign, or use case will be approved by a third-party platform.

Platform decisions relating to account approvals, message categories, templates, quality ratings, messaging limits, account restrictions, pricing, or other platform-level matters may be determined by the relevant third-party platform.

Shootbulk may provide reasonable assistance and guidance regarding configuration and platform usage, but final decisions made by third-party platforms remain outside Shootbulk's control.

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8. Customer Responsibility and Compliance

Customers are solely responsible for ensuring that their use of Shootbulk services complies with all applicable laws, regulations, permissions, consent requirements, and third-party platform policies.

Customers are responsible for:

• The accuracy of information provided to Shootbulk;

• Their customer and contact databases;

• Obtaining appropriate consent where required;

• The content of messages, templates, campaigns, chatbot responses, and communications;

• Their business practices and offers;

• Compliance with applicable advertising and communication laws;

• Compliance with WhatsApp, Meta, and other applicable platform policies;

• Protecting customer and user information;

• Ensuring that their intended use of Shootbulk is legally permitted.

Shootbulk is not responsible for the legality, accuracy, appropriateness, or consequences of content created, uploaded, or distributed by a customer.

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9. Customer Content

Customers may provide or upload text, images, documents, contact information, business information, campaign content, product information, customer data, or other materials (“Customer Content”) in connection with the services.

You retain ownership of your Customer Content, subject to the rights necessary for Shootbulk to provide the applicable services.

You represent and warrant that:

• You have the necessary rights, permissions, and authority to provide the Customer Content;

• Your Customer Content does not unlawfully infringe the rights of another person or entity;

• Your Customer Content does not violate applicable laws; and

• Your use of Customer Content through Shootbulk complies with applicable platform policies.

Shootbulk may process Customer Content to the extent reasonably necessary to provide, maintain, secure, support, and improve the applicable services, subject to our Privacy Policy and applicable law.

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10. Account Registration and Security

Where an account is required, you agree to provide accurate and complete information.

You are responsible for:

• Maintaining the confidentiality of your login credentials;

• Securing your account;

• Restricting unauthorized access to your account;

• All activities carried out through your account; and

• Informing Shootbulk promptly if you suspect unauthorized access.

Shootbulk will not be responsible for losses arising from your failure to maintain the security of your account credentials.

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11. Book Growth Call

Shootbulk may provide a “Book Growth Call” or similar consultation-booking facility through its website.

The Growth Call is intended to help businesses understand their requirements relating to communication, automation, WhatsApp, CRM, customer engagement, marketing, or business growth and explore potentially suitable Shootbulk solutions.

By submitting a Growth Call request, you acknowledge that:

• Submission of a request does not automatically guarantee a confirmed appointment.

• Availability of a Growth Call depends on the availability of Shootbulk representatives.

• Shootbulk may contact you using the information provided during booking.

• Shootbulk may reschedule or cancel a call where reasonably necessary.

• You are responsible for providing accurate contact information.

• Information and recommendations discussed during a Growth Call are based on the information provided by you.

• A Growth Call does not constitute a guarantee of leads, sales, revenue, conversions, ROI, or any specific business result.

• Any pricing, package, proposal, or commercial offer discussed during the call may be subject to separate confirmation.

• A Growth Call does not itself create a service agreement unless expressly confirmed by Shootbulk.

• Shootbulk may decline or discontinue discussions relating to use cases that are unlawful, prohibited, technically unsuitable, or inconsistent with applicable platform policies.

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12. Business Results and Performance

Shootbulk provides technology, communication, automation, and consulting solutions.

We do not guarantee any particular business outcome, including:

• Number of leads;

• Number of customers;

• Sales;

• Revenue;

• Conversion rates;

• Return on investment;

• Advertising performance;

• Campaign performance;

• WhatsApp delivery rates;

• Customer acquisition;

• Business growth; or

• Any other specific commercial result.

Business results depend on various factors outside Shootbulk's control, including industry, market conditions, pricing, offer, audience, content, campaign strategy, advertising budget, sales process, customer execution, third-party platforms, and other factors.

Any examples, case studies, projections, estimates, testimonials, or illustrations displayed by Shootbulk are provided for informational purposes and should not be interpreted as a guarantee of future results.

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13. Pricing and Payments

Applicable fees may include subscription charges, service fees, communication charges, setup fees, consultation fees, professional service charges, usage charges, taxes, and other applicable charges.

The applicable pricing will be communicated to the customer before or during the relevant transaction.

Unless otherwise expressly stated:

• All applicable taxes, including GST, are payable by the customer.

• Customers must make payments through authorized Shootbulk payment channels.

• Third-party charges may be separate from Shootbulk service charges.

• Pricing and plans may change from time to time.

• Changes in pricing generally apply to future purchases, renewals, or usage unless otherwise communicated.

Shootbulk shall not be responsible for payments made through unauthorized persons, accounts, links, or payment channels.

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14. Subscription Services

Where a service is provided on a subscription basis, access will generally remain available for the applicable subscription period subject to payment, service availability, and compliance with these Terms.

Failure to make payments when due may result in:

• Suspension of the account;

• Restriction of features;

• Restriction of usage;

• Suspension of communication services; or

• Termination of the applicable service.

Shootbulk may require settlement of outstanding dues before restoring suspended services.

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15. Refunds and Cancellations

Refund eligibility depends on the nature of the service purchased and the applicable commercial terms communicated at the time of purchase.

Certain services may be non-refundable once the applicable service, subscription, setup, consultation, usage, or deliverable has commenced or been consumed.

Where a refund is applicable, Shootbulk may process the eligible amount after verification and subject to applicable payment gateway and banking timelines.

Any specific refund, cancellation, or service policy communicated for a particular product or service shall apply to that particular transaction.

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16. Intellectual Property

All intellectual property relating to Shootbulk, including but not limited to:

• Shootbulk name and brand;

• Logos;

• Trademarks;

• Website designs;

• Graphics;

• Software;

• Interfaces;

• Content;

• Documentation;

• Videos;

• Images;

• Product designs;

• Technology;

• Processes; and

• Other proprietary materials

is owned by or licensed to Shootbulk unless otherwise stated.

Nothing in these Terms grants you ownership of Shootbulk's intellectual property.

You may not copy, reproduce, modify, distribute, sell, lease, sublicense, reverse engineer, publicly display, or commercially exploit Shootbulk intellectual property without prior written permission.

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17. Feedback and Suggestions

If you provide suggestions, ideas, feedback, recommendations, or proposed improvements relating to Shootbulk, you grant Shootbulk the right to use such feedback for business and product-development purposes without compensation or obligation to you, unless otherwise agreed in writing.

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18. Privacy and Data Protection

Your use of Shootbulk services may involve the collection and processing of personal, business, customer, or other information.

Shootbulk's handling of personal information is governed by its Privacy Policy, which forms part of these Terms.

You are responsible for ensuring that you have the necessary rights, permissions, and consents to provide personal or customer information to Shootbulk for processing in connection with the applicable services.

You should review our Privacy Policy before using our services.

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19. Service Availability

Shootbulk aims to provide reliable services but does not guarantee that the website or services will always be:

• Available without interruption;

• Error-free;

• Completely secure;

• Free from technical issues;

• Compatible with every device or software environment; or

• Available without delays.

Services may be temporarily unavailable due to:

• Scheduled maintenance;

• Software updates;

• Technical issues;

• Internet or telecommunications failures;

• Third-party service interruptions;

• Platform changes;

• Security incidents;

• Infrastructure failures; or

• Circumstances beyond our reasonable control.

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20. Service Modifications

Shootbulk may modify, update, replace, suspend, or discontinue any feature, functionality, product, integration, or service from time to time.

Where reasonably practical, Shootbulk may provide notice of material changes affecting active customers.

Shootbulk shall not be liable for modifications or discontinuation of third-party services or technologies outside its control.

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21. Suspension and Termination

Shootbulk may suspend, restrict, or terminate access to any service where reasonably necessary, including if:

• You violate these Terms;

• Payments remain overdue;

• Your activities create legal, security, compliance, or operational risks;

• Your use violates third-party platform policies;

• Your account is associated with spam, abuse, fraud, or unlawful activity;

• Your activity may negatively affect Shootbulk or other customers;

• Required third-party services become unavailable; or

• Suspension is necessary to protect Shootbulk, its customers, users, systems, or infrastructure.

Upon termination, provisions that by their nature are intended to survive termination will continue to apply.

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22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, Shootbulk services are provided on an “as available” and “as is” basis.

Shootbulk does not warrant that:

• The services will always meet your requirements;

• The services will operate without interruption;

• The services will be completely error-free;

• Third-party platforms will approve your account or content;

• Messages will be delivered to every recipient;

• The services will produce a particular commercial outcome; or

• Any specific business result will be achieved.

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23. Limitation of Liability

To the maximum extent permitted by applicable law, Shootbulk shall not be liable for indirect, incidental, special, consequential, exemplary, or loss-of-profit damages arising from or relating to your use of our website or services.

Shootbulk shall not be responsible for losses arising from:

• Third-party platform changes or restrictions;

• WhatsApp or Meta account restrictions;

• Template rejection;

• Message delivery failures;

• Third-party API downtime;

• Customer-provided information;

• Customer-created campaigns or content;

• Internet or telecommunications failures;

• Unauthorized access resulting from compromised customer credentials;

• Customer's failure to comply with applicable laws or platform policies; or

• Events outside Shootbulk's reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

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24. Indemnification

You agree to indemnify and hold harmless Shootbulk, its directors, officers, employees, affiliates, contractors, and service providers from claims, liabilities, damages, losses, costs, and expenses arising out of or relating to:

• Your violation of these Terms;

• Your unlawful use of the services;

• Your communications or marketing campaigns;

• Your Customer Content;

• Your violation of third-party platform policies;

• Your infringement of another person's intellectual property or other rights;

• Your failure to obtain required permissions or consents; or

• Your business activities conducted using Shootbulk services.

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25. Third-Party Links

The Shootbulk website or services may contain links to third-party websites, applications, or services.

Such links are provided for convenience and do not constitute an endorsement or guarantee by Shootbulk.

Shootbulk is not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Your use of third-party services is subject to the applicable third party's terms and policies.

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26. Force Majeure

Shootbulk shall not be responsible for delays, interruptions, or failures caused by circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

• Natural disasters;

• Government actions;

• Internet or telecommunications failures;

• Cyber incidents;

• Third-party platform outages;

• Cloud infrastructure failures;

• Power failures;

• Strikes;

• Regulatory changes;

• War or civil disturbance; or

• Other unforeseen circumstances beyond reasonable control.

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27. Changes to These Terms

Shootbulk may update these Terms from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website or services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

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28. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising out of or relating to these Terms or the services shall be subject to the jurisdiction of the competent courts having jurisdiction over Surat, Gujarat, India.

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29. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain valid and enforceable to the maximum extent permitted by law.

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30. Entire Agreement

These Terms, together with our Privacy Policy, applicable refund or cancellation policies, service-specific terms, proposals, order forms, invoices, and other written commercial terms communicated by Shootbulk, constitute the applicable agreement between you and Shootbulk in relation to the relevant services.

Where a specific written agreement or service order contains terms that conflict with these general Terms, the specific agreement may prevail for that particular service or transaction.

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31. Contact Us

If you have questions, concerns, complaints, or requests relating to these Terms or Shootbulk services, you may contact us using the contact details published on our website.

Shootbulk Global Communications Pvt Ltd
Surat, Gujarat, India

Website: Shootbulk
Email: As published on our official website

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Acceptance

By accessing the Shootbulk website, submitting an enquiry, booking a Growth Call, creating an account, purchasing a service, or using any Shootbulk service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.